Our Privacy Policy

    Terms of Use

    Effective Date: 17-10-2025

    Welcome to Senjaro (“we”, “our”, “us”). These Terms of Use (“Terms”) govern your access to and use of the Senjaro website, applications, services, booking systems, payment gateway (SenjaroPay), community features, and all related digital platforms (collectively referred to as the “Platform”).

    By accessing or using the Platform, you agree to be legally bound by these Terms. If you do not agree, please discontinue use immediately.

    1. About Senjaro

    Senjaro is a digital tourism and lifestyle platform that enables users to discover and book travel experiences, events, accommodations, transportation, and curated packages across Tanzania and beyond. Senjaro also operates SenjaroPay, a secure payment system enabling digital transactions for travel and related services.

    2. Eligibility

    To use Senjaro services, you confirm that:
        •    You are at least 16 years old, or using the platform under the supervision and consent of a legal guardian.
        •    You have the legal capacity to enter a binding contract.
        •    You will only use the platform for lawful purposes.

    3. User Accounts

    3.1 Account Registration

    To access bookings, payments, or community features, you may be required to create an account. You agree to:
        •    Provide accurate and up-to-date information
        •    Maintain the confidentiality of your login credentials
        •    Notify us immediately if you suspect unauthorized account use

    Senjaro is not liable for any loss or damage caused by unauthorized use of your account.

    3.2 Account Suspension

    We reserve the right to suspend or terminate your account at our discretion if:
        •    False information is provided
        •    Suspicious or fraudulent activity is detected
        •    There is a breach of these Terms

    4. Use of the Platform

    You agree not to:
        •    Use Senjaro for resale, unauthorized commercial gain, spamming, or data scraping
        •    Interfere with security features or payment processing systems
        •    Post harmful, misleading, defamatory, or illegal content
        •    Attempt to hack, bypass, or disrupt the platform infrastructure

    5. Bookings & Payments

    5.1 Travel & Event Bookings
        •    All bookings are subject to availability, vendor confirmation, and applicable policies
        •    Prices displayed may change due to currency fluctuations, taxes, and seasonal updates
        •    Once a booking is confirmed, rescheduling or cancellations are subject to vendor and Senjaro terms

    5.2 Payment Processing (SenjaroPay)
        •    Payments processed via SenjaroPay, Mobile Money, Cards, or partner PSPs
        •    Senjaro does not store full card numbers or sensitive payment data
        •    In case of payment disputes, users must contact both Senjaro and the payment provider

    5.3 Refunds & Chargebacks
        •    Refunds are not guaranteed and depend on vendor policy and service type
        •    Chargeback abuse may lead to account suspension

    6. Content & Intellectual Property
        •    All logos, media, text, videos, brand assets, itineraries, and platform features belong to Senjaro Group Limited
        •    Users may not copy, redistribute, modify, or use content for commercial purposes without written approval
        •    User-generated content (reviews, media uploads, comments) grants Senjaro a royalty-free license to use, display, and repost such content for marketing and platform purposes

    7. Third-Party Services

    Senjaro partners with hotels, tour operators, event organizers, transportation companies, and service providers. We:
        •    Act as a digital facilitator
        •    Are not responsible for service quality, delays, cancellations, safety, or personal belongings
        •    Encourage users to review vendor-specific policies before confirming bookings

    8. Community & User Conduct

    When engaging with Senjaro Buzz, Senjaro Club, or any community feature, users must:
        •    Be respectful and avoid harassment, hate speech, or misleading promotions
        •    Not upload content that includes nudity, violence, illegal acts, or political propaganda
        •    Understand that violations may lead to removal of content or account suspension

    9. Privacy & Data Protection
        •    Senjaro collects data as per our Privacy Policy
        •    We use data to improve service experiences, personalization, and fraud prevention
        •    Users can request data access or deletion in accordance with applicable laws

    10. Platform Availability & Updates

    Senjaro may:
        •    Perform scheduled or emergency maintenance
        •    Introduce new features, fees, or modifications
        •    Restrict access to certain services based on region, risk, or policy compliance

    11. Limitation of Liability

    Senjaro is not liable for:
        •    Delays, losses, injuries, or damages arising from services provided by third-party vendors
        •    Technical failures, payment processing errors, or negligence of external providers
        •    User negligence, incorrect booking details, or unauthorized transactions

    12. Indemnification

    You agree to indemnify and hold Senjaro harmless from:
        •    Claims, damages, legal fees, or losses arising from your misuse of the platform, violation of laws, or breach of these Terms

    13. Modifications to Terms

    Senjaro reserves the right to update these Terms periodically. Continued use of the platform after updates implies acceptance of revised terms.

    14. Governing Law

    These Terms are governed by the laws of the United Republic of Tanzania. Any disputes shall be resolved through mediation or legal proceedings in the jurisdiction of Tanzania.

    15. Contact Information

    For inquiries, support, or legal notices:

    Senjaro Group Limited
    OysterPearl Galleria, Mezzanine Floor M0016
    Chole Road, Masaki, Dar es Salaam, Tanzania